Available Position (Company name withheld)

WATERSPORTS & ACTIVITIES COORDINATOR

About The Aerial

The Aerial is a transformational, all-inclusive private island resort in the British Virgin Islands (BVI). The Aerial serves as the meeting space for thought-leaders around the world to connect and share best practices for solving global issues. We believe that, by uniting these teams, we can accelerate positive transformation as well as provide an avenue for other change-makers to host their summits in a sacred and inspiring space.  

The Aerial BVI is part of the Aerial Group, a global transformations and innovations firm. Founded in 2009 by CEO Britnie Turner, our mission is to Elevate People and Places through empowering people, sustaining the planet, and utilizing capitalism as a force for good.

The Aerial is a 45-acre island that accommodates up to 24 guests in 12 gorgeous residences and hosts several beautiful shared spaces including our infinity pool, Yoga Balance platform, BVI Stronger outdoor gym, Watersports cabana and beach lounge, Fellowship Dining Hall, spa, and island hiking trails, as well as plenty of sun-drenched nooks around the island. 

We’re looking for driven and impactful rock stars who want to use their skills to be a force for good! Everything we do, from the smallest task to every guest interaction, is in service of our mission to solve world issues. By helping us provide an elevating experience for our world-changing clientele and their causes, you will be part of an incredible international movement.
 

JOB DESCRIPTION
 

Purpose of Role:
The Island Attendant & Watersports Coordinator supports the daily operations of the island across all departments and provides the guest with an amazing Watersports experience.

The duties of the Island Attendant include playing a hands-on role in delivering a smooth and polished experience for the guests by supporting all departmental operations with logistics, set ups, pack downs and upkeep. They are willing to work in a fast-paced environment with a high volume of requests and are skillful in communication and prioritization.

As a Watersports Coordinator they hold extensive knowledge and experience in providing water sports experiences and instruction for the guests including, but not limited to: hobie-cat sailing, paddle boarding, kayaking, Seabob instruction and guided snorkeling trips. The ideal candidate would hold at minimum their Powerboat Level 2 or equivalent, and STCW, to support various transfers between Buck Island and Tortola. They also play a hands-on role in the daily upkeep and regular maintenance of the island's dinghy. 

Role & Responsibilities:

Island Attendant 

• UTVs 
  • To clean and maintain the UTVs  and island vehicles, reporting damage and maintenance issues in accordance with the island policies
  • To support by keeping track of parts signed out for maintenance to keep a record of what needs to be re-ordered
  • To support with driving the guests, team and supplies around the island
• Deliveries & Errands
  • Collecting deliveries from the mainland and staging them in the correct area(s). 
  • Collecting water deliveries, returning empties and topping up the water stations around the island. Keeping the management informed on how many full/empties we have on the island and making orders when necessary
• Boat Runs & Logistics 
  • Support all runs for the team, vendors & deliveries between Buck Island and the mainland.
  • Support in moving guests around the island via UTV
• Gap Projects
  • To support in island maintenance, deep cleans and organization projects as requested by HOD & Senior Management  
• Support with Beach set up/pack down & activities 
  • Setting up/pack down of areas used for guest sessions
  • Setting up/pack down of the beach furniture 
  • Setting up/pack down for remote off island set ups and boat days 
  • Setting up/pack down of dinner locations 
  • Setting up/pack down assistance pertaining to accommodation rearrangements
  • Setting up/pack down of Yoga, meditations, and wellness offerings 

Watersports Coordinator 

• Guest Watersports & Activities 
  • Facilitate and instruct guests in the activities and watersports offered which you are experienced/qualified in while ensuring maximum enjoyment for the guests.
  •  Including but not limited to: 
    • Snorkeling 
    • Seabobs 
    • Paddleboarding 
    • Kayaking 
    • Hobie Sailing 
    • Volleyball 
    • Beach Olympics 
    • Island Hikes 
  • Ensure the presentation of the Watersports area (building and beach) is organized and professional.  
  • Adhere to the safety protocol of the Watersports department.
  • Store all watersports and activity equipment in its correct location.
  • Ensure that the gym equipment is in serviceable condition for guests. Clean, neat and tidy.
  • Ensure guests’ safety at all times and refer any requests regarded as unsafe or any guests refusing to adhere to safety issues to the Management team.
  • Ensure that all equipment is clean and secured at the end of each day. 
  • Ensure that equipment is accounted for and that all guests are safely ashore.  Conduct guest count as required.
  • Ensure that all necessary safety equipment is available and in perfect working order
• Cleaning Boat & Boat Maintenance 
  • To clean and maintain the Aerial’s dinghies, reporting damage and maintenance issues in accordance with the island policies and instructions from Management  
  • To ensure dinghies are secured correctly at the end of the day 
  • To carry out servicing of dinghy engines periodically

To ensure the boats are fuelled and in working order

• Support with Guest Arrivals/Departure bag logistics 
  • Supporting with the collection and delivery of guest luggage on arrival and departure days
  • Learning all of the rooms on the property, their names and location, to ensure a smooth arrivals and departure process

Training Initiative

• Based on the employees’ interests a training and development plan will be implemented.

General Property Support 

• To maintain an excellent standard of all guest areas. 
• To ensure all furniture, games and decorations are tidied and returned to the correct location each day.
• To have a keen eye for detail and organization within guest areas.
•  To participate in creative setups for guest activities including bonfire setups, themed activities or meals, special occasions and birthdays.
• To oversee guest visits to the island’s Giving Shop and process payments/record purchases
• To support the Grounds team with the removal of waste and recycling as required.
• When requested, to assist with off-island jobs such as procurement pick-up and any administrative tasks as requested by management.

• Support with the island recycling initiative and waste removal - ‘Island Green Initiative’
• Help maintain the island’s compost
• Help with waste removal from the island 
• Support with the islands recycling initiative

Other

• To attend all meetings as requested by management and support the communications process
• To maintain total confidentiality as to the identity of the guest staying on property
• To have a clear working knowledge of the island’s policies and operate within their guidelines at all times
• To cooperate with management and other employees to ensure a harmonious working environment
• To respond to fire emergencies as stated in the fire procedures and undergo any training pertaining to emergencies and accidents
• To dress in the Aerial BVI island uniform and be groomed when on duty. 
• To assist in island/business preparation for a hurricane or other significant event
• To assist with the island’s charitable activities
• When off-island, to behave in a manner appropriate as a representative of the island
• Abide by Aerial’s core values and employee handbook
• To undertake any reasonable project requested by a management member or homeowner

We’re looking for:

• Extroverted, fun and highly motivated team players with a high degree of attention to detail
• Resourceful approach with the ability to troubleshoot when necessary and performing gracefully under pressure
• Forward-thinker with an innovative approach to problem-solving
• Organized and able to plan and manage complex logistical challenges
• Passion and pride in their work
• Able to work with and accommodate different cultures
• Socially confident, excellent communicator with professional guest service skills
• High sense of responsibility with regard to safety issues
• Passion for a healthy lifestyle and keen to learn about health and wellness 

Package & Benefits:

• Minimum 12-month contract (subject to work permit approval)
• Competitive salary
• Island service charge and gratuities (at guest discretion)
• 15 days paid holiday per year and public holidays 
• Meals/ food provided for while on shift
• Initial flights from the country of residence (and return at end of contract) if relevant
• …and being part of an incredible and inspiring environment that is solving world issues!